If you need a replacement due to buyer's reason, we will happily send you one free of charge, but you will need to pay the shipping fee. Please email email@example.com for the correct amount. (For a $5 shipping fee you will select 5 units, etc.)
The warranty period starts from the date of purchase. If you find that the product is defective or damaged when you receive the item, please contact us immediately. If the product has been used for a period of time, please refer to the following warranty periods:
Jumpgate, 45W AC adapter and other electronic products: 1 year*
Carrying case: 6 months
GripCase, Thumb Grip and other products: 3 months
Screen Protector: No warranty
1. All warranty services are only for damage that occurs during normal use, and do not cover damage caused by human factors such as dropping, water spillage, etc. Damage caused by improper use is not covered by the warranty, for example: the GripCase can become warped if not stored correctly while not in use.
2. Please note that the GripCase and Thumb Grips are susceptible to wear-and-tear.
3. The Jumpgate dock and 45W AC adapter will be replaced with new ones during the warranty period, once troubleshooting has taken place and the defect has been deemed a manufacturer error. If using this product under normal conditions causes the console to be bricked or damaged, we will refund the full amount and cover the maintenance costs, after receiving the Damage Report from Nintendo.