Rewards

FAQS

Please find frequently questions here

We accept all major credit cards and PayPal.

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies! 

Unfortunately, we are unable to honor any promotions for orders placed outside the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

We will be happy to change the shipping address for you! Please email our Customer Care team to support@skullnco.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Unfortunately, we are unable to change anything once the parcel has been shipped. If your parcel is returned to us due to an incorrect address, your order will be canceled and refunded. We will notify you if this happens!

Also, we are unable to reship orders that are returned to us. If you would like to purchase the same item(s), you will need to place another order. We apologize for any inconvenience this may cause!

Yes, please contact our Customer Care team via email to support@skullnco.com with your order number, original item(s), and the updated item(s) so that we may make the changes for you. Please note that we are only able to make changes to your order if it has not yet been packed.

Yes, please contact our Customer Care team via email to support@skullnco.com with your order number ASAP, as we are only able to cancel your order if it has not yet been packed.

Orders are subject to be automatically combined by our system if placed on the same day and shipping to the same address. 

We’re so sorry for the mix-up with your order! Please email customer Care team to  support@skullnco.com with your order number, a picture of the incorrect item(s) you received, and a picture of the shipping label with the tracking number clearly visible. Please note that all order issues must be reported within 14days of delivery. We will get back to you ASAP!

**Discontinued item(s) will be refunded for the amount paid. 

Oh no! Please email our Customer Care team to support@skullnco.com within14 days of delivery with your order number and a list of the missing item(s). Please make sure to include a photo of the item(s) you did receive and picture of your shipping label with the tracking number clearly visible. We will get back to you ASAP!

**Discontinued item(s) will be refunded for the amount paid. 

Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team to support@skullnco.com within14 days of delivery with your order number, the names of the broken item(s), and a photo of the damaged item(s). We will get back to you ASAP!

**Discontinued item(s) will be refunded for the amount paid. 

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our backers, your complete satisfaction is our top priority, and we will gladly assist you with any issues with your order. Please contact our Customer Care team via email to support@skullnco.com within14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your item(s) in order for our team to best assist you.

Yes! Please email our Customer Care team to support@skullnco.com with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

We happily ship to (almost) all countries worldwide! If your country is not listed at checkout, please contact our Customer Care Team via email to  support@skullnco.com, we may still be able to ship your order via express shipping.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Skull & Co. order and/or shipping total. Skull & Co. assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient. 

Our products usually ship within 1-3 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

All of our beloved packages are shipped via 4PX within 3 business days and usually take 10-25 business days to arrive in the destination country. However, delivery may be delayed by Customs, natural occurrences or air/ground transportation strikes.

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Unfortunately, no. Once your order ships, we are unable to make any changes to the shipping address.

If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

If you want to purchase the same item(s), you will need to place another order.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders usually take 10 to 25 full business days to arrive in the destination country. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office on your end. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.

If tracking indicates that your package is still in China, or is currently in transit, please be patient! Please note that international orders usually take 10-25 business days to arrive in the destination country, however your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 25 business days and still have not received your order, please contact our Customer Care team via email to support@skullnco.com with your order number! Please note, we are unable to assist you further with your order until after the 25th business day.

We are super excited for you to receive your item(s), but please be patient! International orders usually take 10-25 business days to arrive in the destination country, however, delivery may be delayed by Customs, natural occurrences, air/ground transportation strikes, or simply missing a scan.

If 25 full business days pass and your parcel has not arrived or at least been updated, please contact our Customer Care team for investigation via email to support@skullnco.com with your order number! Please note, we are unable to assist you further with your order until after the 25th business day.

Usually, your parcel will be delivered within a few days. It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office on your end. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.

We do our very best to process and ship your order as quickly as possible, however once your order is sent out, it may encounter delays during its journey to you.

Please note, Skull & Co. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air/ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Customer Care team!

International orders usually take 10-25 business days to arrive in the destination country.

If your order is traveling beyond these time frames, please email our Customer Care team to support@skullnco.com with your order number and tracking information so that we may assist you further!

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your family members/neighbors and/or post office for more information in the meantime!

Please note that Skull & Co. is not responsible for any loss/theft after the parcel is delivered.

We’re so excited for you to receive your order! International orders usually take 10-25 business days to arrive in the destination country. Please note that business days do not include weekends or holidays! We recommend reaching out to your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team to support@skullnco.com, within14 days of the last tracking update, with your order number and tracking information so that we may assist you further. :)

Most likely your package is delayed due to an unforeseen situation.  

We kindly recommend that you wait another 5 days for an update.  If the package has not arrived or at least been updated, please contact our Customer Care Team for help via email to support@skullnco.com. We will happily reship your order.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked Fulfilled/Shipped. You'll receive an email with tracking once this happens!

Oh no, we’re sorry to hear that. Please contact our Customer Care Team via email to  support@skullnco.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.

We will arrange a reshipment or refund after receiving your returned item(s).

Please note that if you made a mistake when you ordered (wrong color/item(s), changed your mind, not what you wanted, etc), you will have to cover the return fee.

Oh no! If your package is determined to be undeliverable by post service, it will be returned to our warehouse. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens!

Unfortunately, we are unable to reship orders that are returned to us.

If you return your order to us:

We will issue you a refund once we physically receive your order back at our warehouse and confirm that the item(s) is/are in good condition. Please note that if you made a mistake when you ordered (wrong color, changed your mind, not what you wanted, etc), you will have to cover the return fee.

If your package was returned to us:

We’re so sorry to hear that your item(s) is/are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by Post Service. We are also unable to provide more detailed information as to why your order was returned.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our warehouse and confirm that your package was undeliverable. If you would like to purchase the same item(s), you will need to place another order. We apologize for any inconvenience this may cause!

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, please contact us via email to support@skullnco.com

If it is outside of warranty we may still be able to offer repairs or replacement parts.

Unfortunately, our Customer Care team is unable to assist you with any Skull & Co. purchases made on other sites. Please reach out to the site where you bought for more information on their return policy!

The only way to be sure you're getting the real deal is to purchase from our official site – skullnco.com and our distributors listed on our site.

We are so sorry! At this time we haven't made any future plans to restock the limited items! We sincerely apologize for any inconvenience this may cause. However, we are making room for more exciting products that are new and improved, so keep your eyes peeled for amazing new items coming your way! (:

Once these items are gone, they’re gone! Discontinued items are not eligible for replacements.

Oh no! Please sign up for our newsletter to be the first to hear about any restocks! We also announce restock dates via social media. :)

So sorry! Unfortunately, we do not currently sell wholesale. Thank you for your interest!

Everyone loves free things! You can always check out our social media for information regarding giveaways, as well as new launches, promotions, and restocks. :)

Unfortunately, our Customer Care team is unable to assist you with any Skull & Co. purchases made on other sites.

Please reach out to the site you used to place your purchase for further assistance!

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please contact us via email to support@skullno.com.

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!

If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.

-Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘support@skullnco.com’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us. Our team can double-check this information for you!

-During the checkout process, did you click the text box next to‘Subscribe to our newsletter’? If you didn’t, this may be why!

If you received a message that says “Invalid log in credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this!

-Double double check to see if you’re using the same email address and password you registered with.

-If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address, and we’ll send you an email with a link that will let you create a new password.

-If you’re still experiencing issues, contact our team! Please provide screenshots of the error message you’re receiving.

Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!

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