WHEN WILL MY ORDER BE SHIPPED?

Orders are usually processed and shipped within 3 working days of purchase.

Once the parcel is shipped, you will be emailed a shipping notification with a tracking number.

WHERE WILL MY ORDER BE SHIPPED FROM?

For US orders, we will ship directly from our US warehouse via DHL eCommerce.

For non-US orders, we will ship from our Chinese warehouse.

DO I HAVE TO PAY FOR THE SHIPPING?

Shipping to the following countries/regions is free of charge: United States, United Kingdom, Germany, Netherlands, South Korea, Malaysia, Singapore, Vietnam, Japan, Macao SAR China, Hong Kong SAR China, Italy, Poland, France, Spain, Hungary, Luxembourg, Russia.

Other countries are $5-$10, the specific fee and service provider will be shown at checkout. However, for orders over $40, the shipping fee can be exempted.

ESTIMATED DELIVERY TIME:

For US orders: 3-10 business days.

For non-US orders: 7-30 business days. The time frame will be shown at checkout.

Many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impacts their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives. Please refer to the link for information about specific countries.

WILL MY PACKAGE BE CHARGED CUSTOMS FEES?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Skull & Co. order and/or shipping total. Skull & Co. assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient.

WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?

The tracking information takes 1-3 business days (from the date of shipping) to update online. Please try to track your parcel after 2 business days to get your package status.

If the tracking information is not available after 3 business days, please contact our Customer Care Team for help via email to support@skullnco.com

I HAVEN’T RECEIVED MY PACKAGE 30 DAYS AFTER SHIPPING.

Most likely your package is delayed due to an unforeseen situation. No worries though, we will happily arrange a reshipment for you first. However, if you end up receiving both parcels, we request that you please pay for the second one.

If you don't want to wait any longer, we offer Money-Back-in-60-Day-Service for every buyer (Except in cases of Force Majeure). If you don't get your item(s) after 60 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 60 days.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after the delivery of products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalized items do not have a right to 14 days return.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@skullnco.com.