Shipping

We offer Free Shipping to most countries, but please note that the Free Shipping policy only applies to standard Air Parcel. Orders are usually processed and shipped via Air Parcel within 3 business days and usually take 10-25 business days to arrive in the destination country. 

Many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impacts their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives. Please refer to the link for information about specific countries.

SHIPPING FROM CHINESE WAREHOUSE

When you order from Skull & Co., you will receive a confirmation email. Your order will be shipped directly from our Chinese warehouse. Once it is shipped, you will be emailed a shipping notification with a tracking number.

WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?

For registered Air Parcel, the tracking information takes 1-3 business days from the date of shipping to update online. Please try to track your order after 2 business days to get your package status. 

If the tracking information is not available within these time frames, please contact our Customer Care Team for help via email to support@skullnco.com

WILL MY PACKAGE BE CHARGED CUSTOMS FEES?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Skull & Co. order and/or shipping total. Skull & Co. assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient.

I HAVEN’T RECEIVED MY PACKAGE 30 DAYS AFTER SHIPMENT.

Most likely your package is delayed due to an unforeseen situation.  

We kindly recommend that you wait another 5-10 days for an update.  If the package has not arrived or at least been updated, please contact our Customer Care Team for help via email to support@skullnco.com

We offer Money-Back-in-60-Day-Service for every buyer (Except in cases of Force Majeure). If you don't get your item(s) after 60 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 60 days.

DO YOU OFFER EXPEDITED SHIPPING?

Yes! We're so excited to offer 7-day expedited shipping via FedEx/DHL! If expedited shipping is needed, please include an email with your order number to our Customer Care Team via email to support@skullnco.com ASAP, as orders will be shipped via Air Parcel by default within 3 business days.

If opting for expedited shipping, please allow 1-2 business days for processing and an additional 3-5 business days for shipping. Please keep in mind that business days don't include weekends or holidays!

Please note any expedited shipping requests will be charged in full.

Returns

HOW DO I RETURN AN ITEM?

Please contact our Customer Care Team via email to support@skullnco.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.

We will arrange a reshipment or refund after receiving your returned item(s).

Please note that if you made a mistake when you ordered (wrong color/item(s), changed your mind, or not what you wanted, etc), you will have to cover the return fee.

ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?

Possible reasons:

Order Split Shipped: Please check if your order has been split shipped.

We made a mistake: On rare occasions, an item may be missed during packaging.

Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missing. Please email our Customer Care team to support@skullnco.com within 14 days of delivery with your order number and a list of the missing item(s). Please make sure to include a photo of the item(s) you did receive and a picture of your shipping label with the tracking number clearly visible. We will get back to you ASAP!

**Discontinued items will be refunded for the amount paid. 

MY PRODUCTS HAVE STOPPED WORKING.

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to support@skullnco.com

If it is outside of warranty we may still be able to offer repairs or replacement parts.

Please note that you may be required to provide photos/video of your item(s) in order for our team to best assist you.

I RECEIVED AN INCORRECT ITEM.

Please email our Customer Care team to support@skullnco.com with your order number, a picture of the incorrect items you received, and a picture of the shipping label with the tracking number clearly visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you ASAP!

**Discontinued items will be refunded for the amount paid. 

AN ITEM WAS DAMAGED DURING SHIPPING.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide us with a photo of the damaged item(s) and a photo of the shipping label with the tracking number clearly visible within 14 days of delivery. Please also provide "Proof of Damage" documentation from your courier if it’s possible.

**Discontinued items will be refunded for the amount paid.