Shipping & Return Policy
Your order will be shipped out within 3 business days after you complete the payment. The Free Shipping policy will only apply to the standard air parcel, which will take about 10-21 business days to arrive in your country.Please note that Skull & Co. is not liable for the tax on your purchase or any additional charges incurred on your order.
I HAVEN’T RECEIVED MY PACKAGE 25 DAYS AFTER SHIPMENT.
Most likely your package is delayed due to an unforeseen situation. Please wait for 5-10 working days more. If the package still doesn’t arrive then please contact our Customer Service via email to firstname.lastname@example.org
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after your item has been shipped, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
For registered air parcel, the tracking information takes 2-5 working days from the time of shipment to update online. Please try to track your order after 2 business days to get your package status.
If the tracking information is not available within these time frames, please ask our customer service for help via email to email@example.com
SHIPPING FROM CHINESE WAREHOUSE
When you order from Skull & Co., you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment.
ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
We made a mistake: On rare occasions, an item may be missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.
HOW DO I RETURN AN ITEM?
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.
We will arrange a reshipment or refund after receiving your returned items.
MY PRODUCTS HAVE STOPPED WORKING.
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to email@example.com
If it is outside of warranty we may still be able to offer repairs or replacement parts.
I RECEIVED AN INCORRECT ITEM.
- Please contact us by telling the order number and the details you received.
- Our Customer Service team will respond to you within 2 business days.
- Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
- Once we receive the incorrect item, we will begin processing the correct item for you.
AN ITEM WAS DAMAGED DURING SHIPPING.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photos clearly showing the problem with the item as soon as possible. Please also provide "Proof of Damage" documentation from your courier if it’s possible.