How Can I Pay For My Order?
We accept all major credit cards and PayPal!
Why was my order canceled immediately?
Most likely, the fulfillment system does not honor your credit card and the payment has been declined. If you would like to place your order again, please do so by making payment via PayPal.
Do I have to create a Skull & Co. account to shop?
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout next time!
How much is the shipping?
We offer free shipping worldwide via air parcel, which will take about 10-21 business days to arrive in your country.
If expedited shipping is needed, please include an email to our Customer Care team by clicking HERE with your order number ASAP, as we are only able to arrange the expedited shipping if your order has not yet been packed. Please note that any expedited shipping requests will be charged in full.
If opting for expedited shipping, please allow 1-2 business days for processing and an additional 3-7 business days for shipping. Please keep in mind that business days don't include weekends or holidays!
It looks like you charged me twice for my order.
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Do discount codes expire?
While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!
Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Why Isn’t My Promo Code Working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.
Can I combine coupon codes on my order?
Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies!
Can I get a refund if the price has changed?
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!